Refund policy

Return & Refund Policy

Last Updated: 30/03/2026

At TRENDSUM.IN, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with a simple and transparent return and refund process.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • The return request is made within 3-4 days of delivery

  • The item is unused, unworn, and in its original condition

  • The item is returned with original packaging, tags, and accessories

  • Proof of purchase (order confirmation or receipt) is provided

We reserve the right to reject returns that do not meet these criteria.

2. Return Timeframe

  • You must initiate a return within 7 days from the date of delivery

  • Returns requested after this period may not be accepted

To start a return, please contact us at tumeshsahu477@gmail.com with your order details.

3. Refund Process

Once your returned item is received and inspected:

  • We will notify you of the approval or rejection of your refund

  • If approved, the refund will be processed to your original payment method

Refunds may take 24-72hours to reflect in your account, depending on your bank or payment provider.

4. Exchange Options

We offer exchanges for eligible items in case of:

  • Size issues (if applicable)

  • Damaged or defective products

  • Incorrect item received

To request an exchange, contact us at tumeshsahu477@gmail.com . Exchanges are subject to product availability.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect product:

  • Contact us within 3 days of delivery

  • Provide clear photos or videos as proof

We will arrange a replacement or full refund at no additional cost to you.

6. Non-Returnable Items

The following items are not eligible for return:

  • Personal use or hygiene products

  • Items marked as non-returnable or final sale

  • Gift cards or digital products (if applicable)

Please check product descriptions carefully before purchasing.

7. Return Shipping Costs

  • Return shipping costs may be borne by the customer unless the item is defective or incorrect

  • In cases of damaged or wrong items, we will cover the return shipping charges

Shipping fees (if any) are non-refundable unless the return is due to our error.

8. Cancellation Policy

Orders can be canceled before they are shipped. Once dispatched, cancellation may not be possible, and the return process will apply instead.

9. Contact Us

If you have any questions or need assistance with a return or refund, please contact us:

Email: tumeshsahu477@gmail.com

We value your trust in TRENDSUM and aim to make your shopping experience smooth, risk-free, and reliable.